Airbus | Contact us

I have login problems, Adobe flash player issues

Please report your problem to the following e-mail address: erecruiting@airbus.com. Airbus handles a large volume of job openings at any time, along with many forms/applications, so please be very specific in your trouble report.

I am looking for a job or an internship

We have created a comprehensive “Careers” section of the website, which contains information on current Airbus employment opportunities at all levels. Please take a few minutes to review this section, as it is the location where all Airbus openings are posted and is the means by which Airbus accepts applications online: https://www.airbus.com/en/careers.

I am an airline, a pilot or a training related professional and I have a query

For Airbus commercial aircraft, information covering the full range of services is provided on the dedicated “Airbus Services” website, including core services aircraft availability, flight operations and in-flight experience: https://aircraft.airbus.com/en​​​.

To contact the services team, use the form on this page: https://aircraft.airbus.com/en/contact-us

I am a professional and I have a question related to the operation and maintenance of Airbus Commercial Aircraft

For all questions related to the operation and maintenance of Airbus Commercial Aircraft, we ask our operators, customers and industry colleagues to use the privileged channels that are available to them through our Airbus offices worldwide.

Furthermore, Airbus has established a global network of resident customer support managers. Their role is to facilitate customers’ access to the entire range of support services available and ensure customers’ needs are met.

To find out how to contact your nearest Airbus representative, go to the Technical support & services page of Airbus’ Website: https://aircraft.airbus.com/en/customer-care/customer-care-interfaces

I am a professional and I have an helicopter services related question 

Airbus Helicopters has developed extensive resources to support its operators and maintainers around the world. Please visit the services section of the Airbus.com website (https://www.airbus.com/en/products-services/helicopters/hcare-services) where you will find links to technical support (with contact numbers and e-mail address for Airbus HCare [24-hour hotline], and a link for technical publications via the Keycopter portal).

I am a supplier and I want to offer service, products, booth supplies for events

Airbus encourages potential new suppliers to register through the centralised ePROC sourcing tool.  Please see the “Procurement” page of the “Working with Airbus” section: https://eprocstrategic.airbus-group.com.

Also review our dedicated “Suppliers” section for additional details: https://www.airbus.com/en/be-an-airbus-supplier.

For photos

Please click on the Media section (upper right in main navigation). Then on Galleries/Photo Gallery where you need to agree to our disclaimer. All photos you access from here are downloadable and can be used in the frame as per described in our Disclaimer. You can use the Search or browse by division to find the photo you are looking for.

For videos

Please click on the Media section (upper right in main navigation). Then on Galleries/Video Gallery where you need to agree to our disclaimer. All videos you access from here are downloadable and can be used in the frame as per described in our Disclaimer. You can use the Search or browse by division or media to find the video you are looking for. If you are a media professional you can use the Broadcast room ( only TV-stations professional format)

I would like to receive some goodies

Due to the large volume of requests we receive from the public, Airbus is not able to send give-away items. However, may we suggest that you visit Airbus’ on-line boutique https://www.airbus-shop.com/en/ to purchase Airbus-branded materials, including scale models, stickers, posters, magnets, pins, badge holders, pens, binoculars, T-shirts, caps, jackets, sweaters, umbrellas and other products. 

I would like to buy aircraft

Airbus does not encourage contacts on such commercial issues via its website. Should you wish to clearly identify yourself as a potential purchaser and send us an overview of your business plan to establish an airline operation, a member of Airbus’ Customer Affairs team may contact you upon its review. Send details to: asset.management@airbus.com. 

I have an idea or an invention

As we receive a very large number of e-mails with new ideas, we unfortunately are unable to respond individually. However, Airbus encourages potential new suppliers – including those with ideas to propose – to consider registering through the centralised ePROC sourcing tool: https://eprocstrategic.airbus-group.com. Also, please review the following page: http://www.airbus.com/be-an-airbus-supplier.html.

I am a media and I am looking for specific contacts at Airbus

May we suggest you contact the Airbus Media Relations team? The contacts for all Airbus businesses are available media@airbus.com

I am a student and I am looking for research material or I would like to have interviews with Airbus personnel

While we encourage academic research, we cannot offer individual assistance to students due to the very high volume of requests. May I suggest that you review the various press releases, stories, etc. on the Airbus.com website using the "Search" function and appropriate keywords, which will yield many results that we hope will be useful to you. We wish you the best on your project!

I am looking for Airbus Aircraft 3-D views

3-D view drawings of Airbus aircraft are available and are accurate to within 10 centimetres. These are accessible via the airport operations page of Airbus.com:

https://aircraft.airbus.com/en/customer-care/fleet-wide-care/airport-operations-and-aircraft-characteristics/autocad-3-view-aircraft-drawings

I am a teacher and I need UMA information

Due to overwhelming demand, Airbus is not able to respond to request for specific information or material for schools. We hope that the extensive on-line documentation available on www.airbus.com will be of use to your students.

As a start, we suggest looking at the Urban Mobility section of the website: 

https://www.airbus.com/public-affairs/brussels/our-topics/urban-air-mobility.html.

...as well as the section on unmanned aircraft systems:

https://www.airbus.com/en/products-services/defence/uas

I would like to learn more about the Airbus Ethics and Compliance Programme

Airbus has a Ethics and Compliance Programme to ensure Airbus’ business practices conform to applicable laws, regulations and ethical business principles, as well as contribute to a culture of integrity. Additional information on our programme, including our Code of Conduct, is available here: https://www.airbus.com/en/sustainability/enabling-prosperity/integrity-and-compliance

I would like to learn more about Airbus’ commitment to human rights

Airbus seeks to ensure respect for human rights throughout its business, operations and supply chain. Information on our commitment to international human rights standards & principles, our Supplier Code of Conduct and our Human Rights Policy Statement by Airbus CEO Guillaume Faury is available here: https://www.airbus.com/en/sustainability/valuing-people/human-rights

I would like to report a concern regarding ethics and compliance

Airbus takes concerns of ethics and compliance issues seriously. To that end, Airbus maintains a dedicated system to receive alerts called the Airbus OpenLine. If you would like to report a concern, please visit www.airbusopenline.com and click "Make a Report”. The Airbus Openline is available to employees and third parties (including but not limited to contractors, subcontractors, suppliers, and local communities around our sites and our suppliers' sites). Reports may be submitted anonymously.